Job Description

Company is a software-enabled services provider, synonymous with SAP on Cloud, focused on delivering superior, highly automated Managed Services to Enterprise customers. Our customers span multiple verticals and geographies across the Americas, EMEA and APAC. We partner with AWS, SAP, Microsoft and other global technology leaders. The SOC Manager is responsible for leading a 24x7 team of security experts to provide security operations for Company Cloud clients. The SOC Operations Manager will help deliver the Company vision of redefining traditional SOC operations using automation, orchestration and analytics. Responsibilities include but are not limited to the oversight of day-to-day operations for the SOC / CSIRT team, maturing processes and driving new innovations. The manager will also be responsible for maintaining mature service delivery methodologies for their practice areas. The SOC manager is a high visibility role and requires a strong technical leader with outstanding customer service skills capable of planning and executing to meet core objectives. In addition, the SOC manager oversees driving the operational element of the Company Cloud SOC guiding principles: Deliver quality and effective security outcomes Drive efficient and timely operations Actualize continual improvement and innovation Protect the client and internal Company resources

Responsibilities Duties:

Lead 24x7 delivery team, foster innovation, and drive accountability within SOC engineering. Be a thought leader in security engineering and operations delivery - driving automation, analytics, and advanced threat analysis. Oversee technical delivery, assessing and continually improving output and ensuring processes are developed and adhered to in order to drive operational excellence. Provide administrative direction and support for daily operational activities Benchmark, analyze, report on, and make recommendations for the improvement and growth of the Next Generation infrastructure and systems. Participate in quarterly business reviews with operations and clients. Manage the deployment, monitoring, maintenance, development, upgrade, and support of all client managed systems, operating systems, hardware, and software. Keep current with the latest vendor updates, expansion opportunities, and technology directions, utilized in the clients environment. Collaborate and consult with other leaders on the overall advancement of emerging services organization and Company in general. Establish operational foundations, defining metrics and KPIs to drive governance, quality, and efficiency. Influence and improve existing processes through innovation and operational change. Manage staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions. Develop and maintain an educational environment where the knowledge and performance of the group is constantly advancing. Perform annual staff appraisals. Develop and mentor staff through open communication, training and development opportunities, and performance management processes; build and maintain employee morale and motivation. Other duties as assigned.

Key Skills:

Desired Certifications ITIL CISSP CISM

Experiance Qualifications:

Bachelor’s Degree (B.A.) from four-year college or university Information Technology, Information Security/Assurance, Engineering or similar area of study; at least 5 years related experience and/or training; or equivalent combination of education and experience preferred. Demonstrated understanding of Information Security and Networking required. Demonstrated technical knowledge of current network security, network hardware, protocols, and standards required. Proven ability to diagnose and troubleshoot technical issues required Proven ability to make decisions and perform complex problem-solving activities under pressure. Previous management and project leadership experience required. Required Skill Minimum 5 years security leadership, with experience building long-term career development plans for team members at all levels. Exceptional operational rigor with extensive real-world experience in ITIL methodologies and frameworks for IT operations. Experience in designing, implementing and measuring relevant security and technology management critical success factors, key performance indicators, and metrics. Ability to create shift schedules to ensure 24x7 coverage by support personnel In-depth knowledge of modern security concepts and how to apply them. Experience in managing and maintaining relationships between Company Cloud, vendors, and customers.

Benefits:

This may include training, health, insurance, commuting support, lunch service etc.