Job Description

If you’re an enthusiastic junior technical author or a recent IT Graduate with a genuine interest in starting/developing your career in technical communications, this is an opportunity not to be missed. You will join a friendly, passionate and hardworking company who are leaders in enabling organizations to run SAP in the public cloud. Company is a software-enabled services provider, synonymous with SAP on Cloud, focused on delivering superior, highly automated Managed Services to Enterprise customers. Our customers span multiple verticals and geographies across the Americas, EMEA and APAC. We partner with AWS, SAP, Microsoft and other global technology leaders. With the guidance and support of your colleagues, you will Create, edit and maintain (online and PDF) how-to guides, videos, webinars, eLearning modules, help portal content, and release notes to support and educate internal and external users on the Company Cloud Platform (LCP) product line and related systems and functionality. This is an excellent opportunity to expand your knowledge of technical writing, video design and production, webinar development and presentation, technical communications and release notes best practice. You will also gain experience in working with development and support teams, consultants, subject matter experts and heads of department to research, develop, and deliver accessible, single-source, reusable content.

Responsibilities Duties:

Engage with Developers and User Group Subject Matter Experts in order to create valuable and useful content Through understanding the use cases of the software being delivered and maintained, act as first point of contact for support teams fielding user queries Create and maintain user-facing content for how-to guides, videos, webinars, eLearning modules, help portal, training materials Work with DevOps resources to ensure maximal automation of publication of release notes and technical documentation from content provided by developers Explain technical content to different audiences Update help site CSS stylesheets Add courses to moodle-based eLearning site Review colleagues' work and suggest improvements Act as a sounding board for the people who manage and program LCP Accept feedback and update and improve existing content Understand enough to know that your text will make sense to people who need to know the information. Keep asking questions until you get an answer you can use. Monitor statistics about use of the help site

Key Skills:

Persistence and attention to detail are key character traits Curiosity about why software is being created, and how it can be used A genuine interest in starting/developing your career in technical communications Strong written and verbal communication skills with an excellent grasp of grammar The ability to quickly grasp complex technical concepts and make them easily understandable using text, video, infographics, animation, webinars An interest in learning new technology and software tools Ability to write easy-to-read text, and the capability to organise content clearly

Experiance Qualifications:

Monitor and respond to issues logged against the documentation Contribute to the working methods and processes of the team Ability to work independently to tight deadlines, across multiple projects simultaneously Ability to put oneself in the shoes of a software user Experience of working with a Learning Management System (preferably Moodle) Experience of working with Agile development teams Experience of working as part of an Agile documentation team

Benefits:

This may include training, health, insurance, commuting support, lunch service etc.