If you’re an enthusiastic technical author with a genuine interest in developing your career in technical communications, this is an opportunity not to be missed. You will join a friendly, passionate and hardworking company who are leaders in enabling organizations to run SAP in the public cloud.
With the guidance and support of your colleagues, you will Create, edit and maintain (online and PDF) how-to guides, videos, webinars, eLearning modules, help portal content, and release notes to support and educate both Users and Customer Users on how to get the best from the Cloud Platform (LCP) product line and related systems and functionality.
This is an excellent opportunity to expand your knowledge of technical writing, video design and production, webinar development and presentation, technical communications and release notes according to best practice. You will also gain experience in working with development and support teams, consultants, subject matter experts and heads of department to research, develop, and deliver accessible, single-source, reusable content.
Responsibilities Duties:
Collaborate with Product Owners and Developers in order to create valuable and useful content
Create and maintain engaging and professional user-facing content for how-to guides, videos, webinars, eLearning modules, help portal, training materials, using modern tooling.
Report content regularly to SVP of Product Delivery and Chief Innovation Officer
Add courses to Docebo-based eLearning site
Accept feedback and update and improve existing content
Understand enough to know that your text will make sense to people who need to know the information. Keep asking questions until you get an answer you can use.
Suggest UI improvements where possible
Key Skills:
Persistence and attention to detail are key character traits
Curiosity about why software is being created, and how it can be used
A genuine interest in developing your career in technical communications
Strong written and verbal communication skills with an excellent grasp of grammar
The ability to quickly grasp complex technical concepts and make them easily understandable using text, video, infographics, animation, webinars
An interest in learning new technology and software tools
Ability to write easy-to-read text, and the capability to organize content clearly
Monitor and respond to issues logged against the documentation
Contribute to the working methods and processes of the team
Ability to work independently to tight deadlines, across multiple projects simultaneously
Ability to put oneself in the shoes of a software user
Experience of working with a Learning Management System
Experience of working in and with Agile development team
Experiance Qualifications:
Persistence and attention to detail are key character traits
Curiosity about why software is being created, and how it can be used
A genuine interest in developing your career in technical communications
Strong written and verbal communication skills with an excellent grasp of grammar
The ability to quickly grasp complex technical concepts and make them easily understandable using text, video, infographics, animation, webinars
An interest in learning new technology and software tools
Ability to write easy-to-read text, and the capability to organize content clearly
Monitor and respond to issues logged against the documentation
Contribute to the working methods and processes of the team
Ability to work independently to tight deadlines, across multiple projects simultaneously
Ability to put oneself in the shoes of a software user
Experience of working with a Learning Management System
Experience of working in and with Agile development team
Benefits:
Benefits: This may include training, health, insurance, commuting support, lunch service etc.