RESOURCE COORDINATOR

IBM

Full Time

Experience: 1 - 7 Years

Location: (MAGALLANES Y ANTARTICA CHILENA - CHILE)

Salary: 110000 - 150000 USD Per Year

Job Description

  • This Company is a software-enabled services provider, synonymous with SAP on Cloud, focused on delivering superior, highly automated Managed Services to Enterprise customers.
  • Our customers span multiple verticals and geographies across the Americas, EMEA and APAC. We partner with AWS, SAP, Microsoft and other global technology leaders.
  • The Resourcing Coordinator will assist the Resource Manager with the day-to-day resourcing of the Delivery Service Teams’ (DST) activities and provide support where necessary to the wider

Responsibilities Duties:

  • Demand Management of the Delivery Service Teams
  • Ensure all forecasted demand is captured in Kimble with the necessary level of detail for potential and confirmed activities.
  • Ensure changes to the demand are captured and updated in a timely manner in collaboration with the DST lead.
  • Planning and scheduling of resources against the demand, in line with current company processes, cost and availability.
  • Ensure there is sufficient Holiday and Public Holiday cover.
  • Manage and own the 24/7 Rota’s for the Delivery Service Teams.
  • Coordinate meetings with Delivery Service Team Managers
  • Co-ordinate meetings with Service Delivery Managers and Project Managers
  • General Administration
  • Maintaining Accurate Data
  • Always uphold and promote Values, Principles, and ways of working and consistently performing to, or beyond the level expected for your role

Key Skills:

  • Matric/Grade 12
  • Qualifications related to Project Management/Human Resources – beneficial.
  • 2-3 years of experience in a planning, scheduling role
  • Experience on JIRA and/or Confluence – beneficial
  • Comfortable with Office 365, especially Excel on an intermediate level
  • Initiative-taker
  • Strong communicator and organizational skills
  • Ability to retain a lot of information.
  • Ability to work in a fast paced and constantly changing environment.
  • Attention to detail, completer-finisher.
  • Solution seeker
  • Ability to work with limited day to day direction.
  • Keeps composure under pressure.
  • Take ownership and accountability.
  • Team player
  • Understands when and how to escalate and mitigate risks.

Experiance Qualifications:

  • Matric/Grade 12
  • Qualifications related to Project Management/Human Resources – beneficial.
  • 2-3 years of experience in a planning, scheduling role
  • Experience on JIRA and/or Confluence – beneficial
  • Comfortable with Office 365, especially Excel on an intermediate level
  • Initiative-taker
  • Strong communicator and organizational skills
  • Ability to retain a lot of information.
  • Ability to work in a fast paced and constantly changing environment.
  • Attention to detail, completer-finisher.
  • Solution seeker
  • Ability to work with limited day to day direction.
  • Keeps composure under pressure.
  • Take ownership and accountability.
  • Team player
  • Understands when and how to escalate and mitigate risks.

Benefits:

  • Benefits: This may include training, health, insurance, commuting support, lunch service etc.