Associate Basis Consultant

RPO Division

Full Time

Experience: 5 - 10 Years

Location: Philippines

Salary: ₱73,000 - ₱78,000 PHP Per Year

Job Description

Providing technical support for SAP systems run on either AWS, Azure or GDC
Responding to customer tickets in a timely manner, owning basis issues to resolution
Proactively identifying the root cause of issues and recommending and implementing solutions

Responsibilities Duties:

Liaising with infrastructure, security and other team members to support a customer's requirements
Be part of a 24/7 rotating shift team on a monthly rotating shift
Deploying Company tooling to support the automation of basis and infrastructure activities

Key Skills:

Minimum of 3 years SAP basis experience across multiple SAP components

Experience with SAP Basis and NetWeaver Administration

Hands on experience in supporting customer SAP systems and/or implementing and/or migrating SAP systems preferably to AWS, Azure or GCP

Experience in SAP Backup and Recovery, SAP Basis Monitoring, SAP Patch Management, Router Configuration, SAP Kernel Administration and SAP HANA

Experience in working in multiple customer environments each directly for the customer or as a 3rd party provider

Demonstrated involvement in customer support spanning the Detect to Correct processes spanning from Monitoring, Event Management, Incident Management, Problem Management as well as Service Requests and Change Control

Experiance Qualifications:

Proficient in ITIL processes especially Incident, Service Request and Problem Management
Excellent English language written and oral communication skills
Ability to work collaboratively as part of a global team
Experience of either AWS, Azure, GCP
Selected applicant will be subject to a background investigation, which will be conducted and the results of which will be used in compliance with applicable law.

Benefits:

Training, health, insurance, commuting support, lunch service etc.