Fashion Consultant
Job Description
As a fashion consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional guest experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.
What you'll need to succeed
- Strong English communication skills
- Strong Russian communication skills
- Energetic and dynamic personality with luxury retail experience
- CRM experience is ideal
- Passion for the brand and good research to back up their customer facing skills
Responsibilities Duties:
- You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
- Drive client relationships within an omni-channel approach
- Provide pre-buying feedback on products
- Drive eNPS through people experience initiatives and culture
- Ensure adherence to VM guidelines and standard operating procedures (SOPs)
- Ensure click and collect are conducted within SLAs (service-level agreement)
- Ensure customer data is properly captured in adherence to marketing team requirements
- Promote loyalty program (MUSE) and stay up-to-date with app offerings etc.
- Support with in-store marketing events and activations
- Keep abreast of all brand social media activities and campaigns
- Drive sell-throughs within the store
- Support in-store CX initiatives
- Provide input to what's working well/what's not working well within the store