Job Description

Our Retail Manager is responsible for ensuring that our Beauty Department maximizes their commercial performance and delivers the most exceptional guest experience in the market. The retail manager will be accountable for driving customer, partnership and people experience across multiple luxury departments.

What you'll need to succeed

• Extensive experience within a beauty retail store, with a specialization and passion in skincare, makeup and fragrances
• Open to relocate to Abu Dhabi

Responsibilities Duties:

Drive the Business

• Lead by example and represent the brand by communicating its values and vision through all activities and interactions with customers, brand partners and stakeholders
• Define, execute, and monitor the makeup, skincare and fragrance brands' action plan to achieve sales targets and KPIs
• Manage the client database to build strong relationships with our community and create strategic future potential selling opportunities
• Stay ahead of the latest global and local trends, products and competitors and share actionable feedback with relevant stakeholders across buying, creative, partnerships and VM
• Think hybrid by leveraging all types of point of sales online and offline

Team Leadership and Development

• Provide a clear vision to the team about the brand and store's vision and key future directions
• Identify, recruit, develop and retain strong talents; building a solid succession pipeline
• Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams
• Act as a coach for the team members and promote a growth mindset by leveraging the Group's available learning tools and platforms and constantly monitor the team's development plans and professional growth
• Ensure performance improvement plans are discussed and documented in a transparent manner

Customer Experience

• Develop an omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital)
• Use effective clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences, the brand's different activities, offerings, activations, etc.
• Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them

Operational Excellence

• Ensure all sales and operational policies and procedures (SOPs) are followed and maintained in the store
• Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Whatsapp Business, etc.) and ensure the team is well versed with it or otherwise trained on it
• Ensure all operating standards are followed from stock replenishment to organizing displays as per the brand's VM guidelines
• Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours
• Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action

Key Skills:

Experiance Qualifications:

Benefits: