Associate Process Excellence Lead
Job Description
- Develop and document new operational processes in alignment with organisational needs.
- Maintain existing processes, ensuring they are up-to-date and compliant with industry standards.
- Regularly review and update process documentation to reflect changes in business requirements or operational practices.
- Find creative ways to use and embed Generative AI in process creation, upkeep and in the process itself.
Responsibilities Duties:
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- Identify opportunities for process improvements and optimisation.
- Collaborate with cross-functional teams to design and implement process enhancements.
- Ensure that all process developments are thoroughly tested and validated before deployment.
Key Skills:
- Establish and enforce governance frameworks for operational processes.
- Monitor process compliance and performance metrics to ensure adherence to established standards.
- Conduct regular audits and reviews to identify areas for improvement and ensure continuous process improvement.
Experiance Qualifications:
- Minimum of 3 years of experience in process management or a similar role.
- Strong understanding of ITIL principles and best practices.
- Proven experience in developing and governing operational processes.
- Excellent communication and interpersonal skills.
- ServiceNow experience is a strong plus.
- Jira and Confluence experience is a plus.
- Using any Generative AI at a work setting is a plus.
- Ability to work collaboratively in a team environment.
- Strong analytical and problem-solving skills.
- Proficiency in process management tools and software.
Benefits:
Health, insurance, commuting support, lunch service