IT Officer
Job Description
This is a hands-on, execution-focused role with responsibility for day-to-day IT operations, vendor coordination, and system stability, not a managerial or purely support-level position.
Key Deliverables
• Stable and secure IT infrastructure with minimal downtime.
• Timely resolution of IT support tickets and system issues.
• Accurate IT asset register and access control records.
• Successful support of ERP and business applications.
• Updated IT documentation, SOPs, and system records.
• Effective coordination with vendors and service providers.
Skills & Competencies
• Strong hands-on knowledge of IT infrastructure, networks, and end-user systems.
• Experience supporting ERP and business applications.
• Practical understanding of cybersecurity and IT controls.
• Strong troubleshooting, problem-solving, and communication skills.
• Ability to work independently while coordinating with multiple departments.
Experience & Qualifications
• Bachelor’s degree in IT, Computer Science, or related field.
• 4–7 years of relevant IT experience in a corporate environment.
• Experience in multi-entity or group environments preferred.
• Certifications (Microsoft, Network, Security, ERP-related) are an advantage.
Role Boundaries (Important)
• This role executes and supports IT operations; it does not define IT strategy or manage teams.
• Strategic IT decisions, budgeting, and architecture remain with management.
• The role focuses on reliability, support, and optimization, not software development.
Responsibilities Duties:
1. IT Infrastructure & Systems Support
• Manage and maintain servers, networks, workstations, printers, and core IT infrastructure.
• Ensure system availability, performance, and security across offices and business units.
• Monitor backups, system updates, patches, and antivirus solutions.
• Troubleshoot hardware, software, network, and access-related issues.
2. End-User Support & Access Management
• Provide Level 2 IT support to employees (email, systems, devices, applications).
• Manage user access, permissions, email accounts, and device provisioning/deprovisioning.
• Support onboarding and offboarding of employees in coordination with HR.
• Maintain IT asset inventory and lifecycle tracking.
3. Systems, Applications & ERP Support
• Support ERP, finance, HR, and operational systems from an IT perspective.
• Coordinate with vendors and internal teams for system issues, enhancements, and upgrades.
• Assist in implementation and rollout of new IT tools and applications.
• Ensure system integrations and data access function correctly.
4. Cybersecurity & IT Controls
• Implement basic cybersecurity controls (access controls, password policies, backups).
• Support data protection, confidentiality, and compliance with internal IT policies.
• Monitor and report IT risks, incidents, and vulnerabilities to IT leadership.
5. Vendor & Service Provider Coordination
• Coordinate with IT vendors, service providers, ISPs, and software suppliers.
• Track service tickets, SLAs, renewals, and licenses.
• Support procurement and evaluation of IT hardware and software.
6. Documentation & Process Improvement
• Maintain IT documentation, SOPs, system configurations, and user guides.
• Identify opportunities to improve system efficiency, automation, and user experience.
• Support digital transformation and technology improvement initiatives approved by management.