Job Description
- Monitor network, servers, applications, and IT infrastructure using NOC monitoring tools.
- Identify alerts, incidents, outages, and performance issues.
- Perform initial troubleshooting and diagnosis of technical incidents.
- Respond to alerts according to defined procedures and escalation guidelines.
- Create, update, and manage incident/service tickets in the IT service management system.
- Escalate unresolved or critical issues to L2/L3 engineers and relevant technical teams.
- Monitor network connectivity, bandwidth, latency, CPU, memory, and system availability.
- Perform basic troubleshooting of routers, switches, firewalls, servers, and connectivity issues.
- Verify system and service recovery after incidents.
- Follow standard operating procedures, runbooks, and incident-management processes.
- Maintain accurate incident logs and technical documentation.
- Communicate incident status and updates to internal teams or customers when required.
- Perform routine health checks and scheduled operational tasks.
- Support planned maintenance activities and change procedures.
- Identify recurring issues and report them to senior technical teams.
- Maintain awareness of security procedures and immediately escalate suspected security incidents.
Responsibilities Duties:
- Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, LAN/WAN, VPN, and routing.
- Basic knowledge of network devices such as routers, switches, and firewalls.
- Familiarity with Windows/Linux operating systems is an advantage.
- Experience with monitoring and ticketing tools is an advantage.
- Basic troubleshooting and analytical skills.
- Good communication and documentation skills.
- Ability to follow technical procedures and escalation processes.
- Ability to work under pressure and manage multiple alerts/incidents.
- Willingness to work 24/7 rotational shifts, including nights, weekends, and public holidays.
- Relevant IT certification such as CCNA, Network+, or ITIL Foundation is an advantage.
Key Skills:
Experiance Qualifications:
Benefits: