Minimum 7 years’ experience in commercial operations, sales operations, management consultancy, process improvement or change management — reflecting this role’s broader scope, including contract-operations oversight..
Preferred prior experience in a technology-related industry preferred; SAP managed services knowledge and prior experience developing productised offerings advantageous.
Lead the optimisation of sales and commercial operations processes, simplifying, standardising and scaling ways of working across regions and functions.
Develop and maintain pricing, costing and deal-modelling tools; support pricing strategy and contribute to large RFP responses to improve win probability.
Host commercial quality assurance reviews with senior stakeholders, promoting accurate pricing, realistic margin assumptions and commercially robust deal decisions.
For EMEA and APAC provide financial and commercial support on large or complex deals, including ad hoc analysis and tactical cost improvement recommendations.
Manage sub-contracting and third-party legal engagement — 3rd Party responsible for MSA reviews.
Manage the EMEA & APAC Kimble win process and own end-to-end regional pipeline management: funnel hygiene, stage discipline, data quality and forecast reliability.
Deliver ad hoc reporting on bookings, KPI performance, pipeline trends and other commercial or sales operations metrics.
Support win/loss data analytics and maintain target account lists for campaigns, events and strategic sales initiatives.
Develop sales operations enablement materials and drive adoption; challenge existing processes and lead practical change management.
Coordinate cross-functional execution of process improvements, pricing tools, productised offerings and contract-operations initiatives; partner with leadership on strategy and OKRs.
Responsibilities Duties:
Strong business acumen with the ability to understand commercial drivers, sales performance and the operational levers behind profitable growth.
Excellent analytical and problem-solving skills, using data, process and technology to resolve complex issues.
Strong pipeline management, sales operations and reporting expertise, with a focus on data quality and forecast reliability.
Working knowledge of commercial contract terms and risk areas (flow-down, IP, liability, confidentiality, change control) sufficient to manage an outsourced legal/contracting partner and escalate appropriately — not to draft contracts personally..
Strong organisational and stakeholder skills — diplomatic, effective communication with senior and external partners, able to prioritise and deliver in a fast-paced environment.
Project management, workshop facilitation and change management experience, including risk management and conflict resolution.
Salesforce experience desirable; people management experience required; ability and willingness to travel when needed.