Accounting Assistant
Job Description
The Account Manager is responsible for maintaining relationships with existing corporate clients, understanding their ongoing needs, and identifying upselling opportunities. The role focuses on client retention, account health, and customer satisfaction.
Required Qualifications
-
Bachelor’s degree in Business Administration, Marketing, or relevant domain.
-
3–5 years of client management experience handling B2B corporate accounts.
Preferred Skills
-
Outstanding relationship building, problem resolution, negotiation, and account planning skills.
Responsibilities Duties:
Key Responsibilities
-
Coordinate and execute regular client account reviews, service touchpoints, and renewal meetings.
-
Prepare account retention briefs, cross-sell proposals, and revenue utilization reports.
-
Review account performance metrics to spot client dissatisfaction or expansion opportunities early.
-
Coordinate with technical implementation teams, customer support leads, and billing departments.
-
Monitor contract renewal dates and secure timely service extension sign-offs.
-
Maintain detailed notes on client preferences and organizational changes inside the CRM.