Store Manager
Job Description
We are recruiting on behalf of a unique design-led retail business operating within some of Abu Dhabi's most prestigious cultural and museum environments.
Requirements
• Minimum 3 years' experience in a Store Manager, Assistant Store Manager, Guest Services Manager, or similar leadership role
• Strong people management and coaching experience
• Proven ability to lead teams within customer-facing environments
• Experience managing operational performance and customer experience standards
• Strong communication and interpersonal skills
• Comfortable engaging with VIP guests and high-profile visitors
The successful candidate will be:
• Polished and professional
• A natural people leader
• Customer-centric and service-oriented
• Highly organised and hands-on
• Passionate about delivering exceptional experiences
• Comfortable operating in a dynamic and fast-paced environment
• Interested in design, culture, hospitality, or premium retail
Nice to Have
• Museum or cultural institution experience
• Exposure to art, design, or creative industries
• Arabic language skills
Responsibilities Duties:
Store Operations
• Take full ownership of the day-to-day store operation
• Ensure the highest standards of presentation, service, and operational excellence
• Monitor store performance and implement actions to drive results
• Maintain inventory accuracy and operational compliance
• Prepare regular operational and performance reports
Team Leadership
• Lead, develop, and motivate a team of approximately 12 employees
• Conduct coaching, training, and performance management activities
• Foster a positive and customer-focused culture
• Support recruitment, onboarding, and employee development initiatives
Customer & Visitor Experience
• Deliver exceptional customer experiences in a premium cultural environment
• Act as a brand ambassador for the business
• Engage with local and international visitors in a professional and welcoming manner
• Ensure the team provides knowledgeable product recommendations and storytelling experiences
VIP & Stakeholder Management
• Host VIP guests and key stakeholders when required
• Support special events, activations, and cultural initiatives
• Collaborate closely with the wider leadership team on operational requirements
Preferred Backgrounds
We welcome applications from candidates with experience in:
• Luxury Retail
• Premium Retail
• Hospitality
• Guest Relations
• Hotels
• Lifestyle Brands
• Beauty Retail
• Fashion Retail
• Duty Free
• Customer Experience-Focused Businesses
Assistant Managers ready to step into their first Store Manager position will also be considered.